Information We Collect When you make a reservation or use our services, we may collect the following types of personal information:
Personal Information: This includes your name, address, email address, phone number, and payment details.
Reservation Information: We collect information related to your reservation, such as your arrival and departure dates, room preferences, and special requests.
Website Usage Information: We may collect information about how you interact with our website, including your IP address, browser type, device information, and browsing patterns.
Communication Information: If you contact us via email, phone, or any other means, we may collect and store your communication details.
How We Use Your Information We use the information we collect for various purposes, including:
Providing Services: We use your personal information to process your reservations, facilitate your stay at our hotel, and fulfill any special requests or preferences you may have.
Communication: We may use your contact information to send you important updates, confirmations, and respond to your inquiries.
Marketing: With your consent, we may use your personal information to send you promotional materials and offers that may be of interest to you. You can opt out of receiving marketing communications at any time.
Analytics and Improvements: We analyze website usage information to improve our website, services, and overall guest experience.
Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes.
Information Sharing and Disclosure We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, and marketing agencies. These providers are contractually obligated to protect your information and are prohibited from using it for any other purpose.
Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order or government inquiry.
Business Transfers: If we undergo a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and ensure the confidentiality of your personal data is maintained.
Data Security We have implemented appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed 100% secure. We cannot warrant the absolute security of your data, and you acknowledge the risks associated with transmitting your information over the Internet.
Your Rights You have certain rights regarding your personal information, including:
Access and Correction: You can request access to your personal information and correct any inaccuracies by contacting us directly.
Data Deletion: You can request the deletion of your personal information, subject to any legal obligations we may have to retain specific data.
Marketing Preferences: You can opt out of receiving marketing communications from us at any time by following the instructions provided in our communications or contacting us directly.